JAKARTA- Two airports managed by PT Angkasa Pura I (Ltd) won a prestigious achievement of the world level. Both airports are I Gusti Ngurah Rai Airport, which won the title as “The 3rd World Best Airport 2016” in the category of airports with 15-25 million passengers per year, and Sultan Hassanudin Airport in Makassar which became” The Most Improved Airport in Asia-Pacific 2016” in the event the Airport Service Quality Awards 2016 (ASQ) were announced this Monday (3/6/2017).
ASQ is the only global benchmarking program that measures the degree of satisfaction of passengers at airports conducted by Airports Council International (ACI), a leading worldwide airport affairs organization based in Montreal, Canada.
“After the International Airport Juanda crowned as ‘The World Most Punctual Large Airport in 2016’by the agency analysis of air travel from the United Kingdom OAG in January 2017 and then, in March 2017 these two airports, I Gusti Ngurah Rai Bali Airport and Sultan Hasanuddin Airport in Makassar regain an International award. This recognition was a true testament to the hard work that we did and continue our focus to always improve services to users of airport services, as well as the realization of the vision of the company,” said the Main Director of PT Angkasa Pura I (Ltd) Danang S. Baskoro.
Achievement of I Gusti Ngurah Rai Airport Bali was meant to equal last year’s achievement, which also became the third airport with the best service in the world. As for Sultan Hasanuddin Airport in Makassar, this title is for the first time, and also reinforced the dominance of the airport of Indonesia in this event. Last year, “The Most Improved Airport in Asia-Pasific” was achieved by I Gusti Ngurah Rai Bali Airport.
“These airports have been dedicated themselves to give a good quality of service to the customer and creating excellent customer experiences. Creating a culture of continuous service as an important factor in the competition and can optimize performance to increase non-aeronautical revenue,” said the General Director of ACI Angela Gittens related with this awards.
Since 2006, ASQ survey has been assessed passenger’s satisfaction to airport services in more than 250 airports in the world. Each year this program interviewed 600 thousand users of airport service in 41 languages in 81 countries worldwide.
The program measured through opinion 34 performance indicators, including access to the airport, check-in, security screening, shopping facilities and restaurants, as well as the toilet. Questions and mechanism of the same survey was conducted in all airports to create a data base that allows each airport industry compare themselves to other airports in the world. Scientific methodology, rigorous quality control procedures, as well as the commitment not to take sides in any assessment of this ASQ survey make it as standard to measure the satisfaction of passengers at the airport. [Arif Haryanto]
